CLIENT CHARTER

We, at Development Finance Division (DFD) pledge to provide exemplary services to our Customers through these commitments:-

• Evaluate all applications for financing facilities with fairness and without prejudice in accordance with the applicable statutory requirements as set forth by the relevant authorities.

• Treat all parties with courtesy, understanding, respect and sincerity.

• Endeavour to provide the most suitable available financing facility to match the financial requirements of our customers.

• Process the application for financing facilities upon receipt of all the necessary documents/information and communicate the outcome of the application in a timely manner.

• Disburse promptly all approved facilities upon request by our customers with proper and complete documentation.

• Ensure that the asset/property/documents/information submitted to us or kept in our custody will be protected in terms of its integrity and secrecy.

• Attend to any queries or feedback in a prompt and courteous manner.

• Inform the public on the latest developments of DFD and the available financing schemes. .