We, at Development Finance Division (DFD), pledge to provide exemplary services to our Customers through these commitments:
- Evaluate all applications for financing facilities with fairness and without prejudice, in accordance with the applicable statutory requirements, as set forth by the relevant authorities.
- Treat all parties with courtesy, understanding, respect and sincerity.
- Endeavour to provide the most suitable available financing facility to match the financial requirements of our customers.
- Process the application for financing facilities upon receipt of all the necessary documents/information and communicate the outcome of the application in a timely manner.
- Disburse promptly all approved facilities upon request by our customers with proper and complete documentation.
- Ensure that the asset/property/documents/information submitted to us or kept in our custody will be protected, in terms of its integrity and secrecy.
- Attend to any queries or feedback in a prompt and courteous manner.
- Inform the public on the latest developments of DFD and the available financing schemes.