Any thoughts? TracPhone customer service was no help. Restart Your Smartphone Well, you are not alone. Tap the menu icon at the top-right, then “Reset to default.”. I’m working with an LG Tribute HD. Solution #6. When you can not connect to the internet, there are different options to test. My mobile data not in working when I m during call,otherwise working fine ,I think this is something wrong in this phone series or in my phone only.If this problem is in this phone series then "one plus" development department look into it. Most often the settings are not correct. Yeah! Cellular data, mobile data, whatever you want to call it, is one of those things that only becomes a life necessity once you acquire your first smartphone. My data is not working In this article Unable to use the data service on your phone? Turn off SIM PIN, if you have accidentally enabled it. Unfortunately, not all devices have this option in the APN settings section. © 2020 Uqnic Network Pte Ltd. All rights reserved. Anyone out there with any ideas?? In the US as of 2019, these networks are Sprint, Verizon and US Cellular. Step 7. Just my observation. Don’t worry, though, as entering your APN address is quite easy to do. Check online for the APN settings of a mobile provider and country where you live in. Now my account shows that the plan is Canada-wide Talk + Text + 1GB Data. The only scenario in which you don’t have to consider this is if you have an unlimited data plan. Also Read: 15+ Best Photo Editing Apps For Your Android Smartphone. To do this, go to settings and tap on “Wireless Networks” or “Connections.” From there, switch on Airplane mode and turn off your phone. I just had to recreate manually the APN (I am in France with “Free” carrier) with the folowing params : WhatsApp needs the internet to work. Mobile Data not working on ‎26-05-2020 13:08 My Mobile Data has stopped working - recent activity - Virgin have given me 10GB of data plus they sent me a new sim card which I … On your phone, there’s a fair portion of your device’s memory dedicated to the cache – where data for various apps and processes is stored “on the backburner”, activating automatically so that these apps and processes boot up more quickly on your device. Related: How to Fix Mobile Data Not Working on Android. Is there any way to fix this? For call and SMS there is any problem. My Airtel mobile data is not working past a week, i raised complaint also, they say it will get resolve in 8 days, but not change yet. I put a new Sims card into the phone and it’s active but is tell me no Sims card is in phone. ReiBoot is a good tool which can resolve all sorts of freeze and stuck problems on iOS devices. 7. Here are some steps you can take to get it working again. YOu have restored my faith that there are still some competent people in the world!!! Then, check if your mobile data issue has been fixed. From there, choose “Network Mode” and choose the best option for your phone. HOT DAMN! Hmmmm, I know the plan has data…..go to the AT&T store, rep confirms data is set up on account, “All your setting in your phone are correct for you to have access to the internet, it probably won’t work because it’s a Verizon phone, but we have some great phones!” No, thank you. When using 2g network, data goes to dormancy state as soon as you receive or make a call. A few days I have been unable to call anybody from my Jio SIM, If I call from my side, the calls are ended. I’ve taken out my sim and put it back in, I tried the method of turning on/off the aeroplane mode, but my mobile data still does not turn on. Different phone models have different requirements that connect to an optimal internet connection. When you encounter hitches on your mobile connection, try out these fixes before doing anything drastic. Turn on airplane mode, turn off, bingo! Some will scoff at the very mention of suggestions like “reboot your phone” and “remove and reinsert your SIM card,” but these should always be the first port of call when trying to fix mobile data issues. The second one WORKED!!!! If the speaker is not working on your Android device, there are a dozen troubleshooting techniques you can try to restore the volume. Every Android phone lets you set your own mobile data limits and warnings for when you’re about to reach your limit. Hi Team, After reading the known issues in this release of Windows 10 Phone Build 10051, there was a issue mention Mobile data wont off. Solution: I took a whole backup and Erased my complete phone and then the phone was able to use the data from the sim. [The Ultimate Guide], Subway Surfers Game Review: Why People Keep Returning to This Mobile Game, Total Wireless Review: Phone Plans, Prices, and Coverage, 10 Best Food Delivery Apps to Download in 2020, How to Find WiFi Password on Android and iOS, 7 Cheapest Ways to Keep a Landline Phone Number In 2020, Fallout Shelter Tips, Tricks, and Cheats Beginners Should Know, How To Create Instagram Filters: A Beginner’s Guide, Best Lightning Cable Buying Guide For Apple Devices, Best Phone Speakers for Audiophiles and Movie Streamers. I was actually sceptical that a resolution as simple as the one given would work, but it did! Imagine a mobile phone with data that is not working, none of the social media or search engine would work. I have a Samsung Galaxy J7 Crown. The process should only take a few seconds. I had the problem with my Xperia LT30p, bought this phone years ago in Europe but right now I’m living in Mexico and my other phone I was using on daily basis got broken so I immediately changed my SIM card into the old Xperia…It worked normal only it didn’t use mobile data when I was outside so I got pissed and called the attention of a SIM company I use but they didn’t know how to help me and I started searching internet to find a solution. Any other person cannot call me. Other issue of not making calls is phone icon is missing, SIM card not recognized, can’t answer ringing call, poor signal and other reasons. Please help, my mobile data is not working!! It was very very useful. Then data stopped moving on the mobile network (phone and SMS still worked). While mobile data not working can be caused by many different things, usually, the solutions to these problems are quite simple. Thanks again for a clear instructional article. The best part, fixing these types of issues are usually not too complicated. Success!!! I am very happy. Resetting the APN to defaults worked for me. I’m thinking I’m going to have to contact them (hahahahaha *dies of sarcastic laughter*). But yes, you stand a chance to lose the progress or settings in the app. If you’re taking matters into your own hands, it’s first important to establish that it’s definitely your data connection that’s the source of your issues. 4 Likes Share. Start by going to your APN settings. To check if you’ve maximized your mobile data limit for the day, week, or month, simply go to your phone’s settings. “OK, well, try calling Verizon.” OK. So it appears that the people who are getting something out of this article are looking to resolve an issue with an ANDROID based SMART PHONE, not a problem with “cord-cutters, low-incomes, non-profits, schools and libraries that use mobile data mostly from Sprint in Wi-Fi and the issued Sprint branded hotspot devices….” I don’t see any mention of ” that hotspot / public Wi-Fi applications ” actually written here so when you say “mentioned here in the subject of mobile data?”, are you reading the same article as I? Confirm the factory reset and wait for your mobile device to complete it. If you are facing the problems like WhatsApp call not connecting/working, WhatsApp crash, WhatsApp not updating, etc., Tenorshare ReiBoot is here to help. As crucial as they are, they’re still bound to cause some issues at one point or another. This can’t receive incoming calls on android phone. 2. Imagine a mobile phone with data that is not working, none of the social media or search engine would work. I had a selection checked on each phone for my APN setting that was wrong. I can only use it like a tablet using my home WiFi. I was ready to throw this phone in the river and get a new one. Mobile Data not working on Android | Here is best tips to fix cellular data issues ? Hence, if your mobile data is not working on your Android phone, then this is one possible reason for it. Scroll to and tap Settings. Re: Mobile Data Not Working While On a Call Xfinity uses the Verizon network, whose technology only allows concurrent calls and data (or more than one data connection) if you are on LTE. However, if you're using an app that accesses data while using Bluetooth, you'll use data through the app. NOTHING worked. There, choose the add option by tapping the “+” icon or the menu icon. Likewise, with other devices make sure it says this rather than just one of the two. After all, it saves them the trouble of dealing with you in-store! Go to the same settings section and turn off Airplane mode. To confirm if your mobile data is working, conduct an internet speed test. This helped me to fix my no data issue after upgrading my Sony Xperia XZ2 to Android 9 Pie (just upgrading Sony’s custom android as the phone suggested me). Or you can check out this list of APN settings for US carriers or this one for UK APN settings. Cellular Data: Working Again! Are you limited on word count of an article here? Go to Solution. WTH i searched for hours how to fix it and it was this easy :) … Thank you, Go to APN Setting and delete it and now Click on More > Default APN setting and now You will get your signal. I was getting an LTE but still not data could be accessed. Failed to realize these other applications to mobile data use? enjoy, OH MY GOD! When I go to turn the data off, the “switch” icon to turn the data off is not there. They went through the same checklist, didn’t resolve issue. 2. APN setting was changed and ur suggestion helped. Below, we have shared a few best things to do when mobile data stops working on Android. Thank you once again. To reset your APN, you must first go to settings. Mobile data is as crucial for your mobile phone to function properly. 1. There’s not a + in sight and I tried all your other suggestions. 08/13/2017 by Mansoor ahmed. What then ? Cellular Data is working again and you can continue to browse the web and send texts using wireless data! Ensure Mobile Data is Enabled. A better option would be to access the Internet from an internet café or use the Wi-Fi in the coffee shops in the bigger cities. Before you perform a factory reset, make sure to back up all of your important files as the reset will erase all data stored on your phone. Thank you very much! If that’s the case in your network’s APN settings, make sure it says IPv4/IPv6 instead. I am impressed. That's it. I select both 3g & 4g but it still doesn’t work. iPhone Wi-Fi problem is very annoying because the internet is needed for almost all activities, such as video calls, instant messaging, e-mailing, gaming, software/App update, and … Also, images sent … What about cord-cutters, low-incomes, non-profits, schools and libraries that use mobile data mostly from Sprint in Wi-Fi and the issued Sprint branded hotspot devices Sprint allows. What worked for me was typing in a new APN by hand. -----I am not Starhub staff &or related. So, make sure to check if your network settings are optimal for your phone’s capabilities. Thank you! Finally, if you have trouble with Wi-Fi or mobile data, follow our exclusive guides. Thanks for the help. I tried the APN reset idea, but the “Reset APN” option as well as the “+” symbol was greyed out. 2) Now go to Mobile networks and there check to see if settings in network mode are: LTE/3G/2G(just pick the top one in the list). The easiest way to fix this issue is to clear cache and data. Bless you! You should see a list of APNs (potentially with only one network on them). Changing your network mode is quite easy on an Android phone. If you have done all of the above and you find more than one person experiencing the same challenge, it may be a network issue. Related: How to Fix the Obtaining IP Address Error on Android. Yes, I just changed the SIM card under the same account. However, there are numerous phone models that let you change the APN Protocol and leave it blank. I am running a blu dash j devise. Sometimes a system update or software update can introduce issues and bugs that can cause your phone to not work properly. After a long flight with “Airplane mode” turned on, you may have just forgotten to turn it off. Step 2. Mobile data is on but not working. Assuming you’re with a CDMA network, go to your phone dial pad and enter the following code, depending on your device: Note that phone carriers are slowly trying to phase out CDMA networks as they seek to move wholly onto the faster, more recent LTE standard, so this particular fix may not exist for that much longer. Below, we have shared a few best things to do when mobile data stops working on Android. If you have checked all the above mentioned issues, and are still unable to use mobile data on your smartphone, but can make voice calls using VoLTE, then you should check the APN Settings on your smartphone. If your mobile data is giving you trouble, one of the first things you should try is turning airplane mode on and off. My old ZTE never had this problem! Changing this is simple. I’ve googled and can’t find mention of this anywhere! 3. In this article, we will discuss the full troubleshooting guide to Fix Samsung Galaxy A50 Mobile Data Not Working. I had problem with samsung phone; though mobile data was turned on internet connectivity was not shown and not connected. Reliance Jio has a good solution for this. Restart Your Smartphone You’ll see a graph showing your data usage along with a whole bunch of settings. Check out our comment policy here. Now that you’ve got data working again, why not enjoy it by playing the latest mobile games to have come out. There it is — the key to getting you back online just when you thought you’d have to start resorting to paper maps and pigeon mail to communicate with people. Have the technicians go under the hood of your device and see if your problem lies there. After that, check if your mobile data is working again. If your Mobile Data is on but not working, first ensure that you have good (or at least passable network coverage). I bought data for 1 week, and I cannot get it to work, please help! Another way to fix this problem is by re-inserting your SIM card. Fix iPhone WhatsApp Call Not Working with Tenorshare ReiBoot. Then, choose the “Mobile Data” section. Ensure Good Internet Connection. Depending on your phone model and Android OS version, go to the “Wireless Networks” or “Connections” section. 4. TY TY TY TY. Here are some steps on how to fix mobile connectivity issues. Mobile data is as crucial for your mobile phone to function properly. 4. Thanks for sharing your wisdom. Stack Overflow for Teams is a private, secure spot for you and your coworkers to find and share information. Your phone carriers communicate to your mobile devices using Access Point Names or APNs. The internet is proper working but the call is not coming and outgoing. Problem: Galaxy A3 network services not working (texts, calls, and mobile data not working) I have a Galaxy A3 (2016). Another possibility is that you could’ve turned it on by accident and never noticed it. My internet data wont work while on phone calls A70 JUMP TO SOLUTION ‎09-07-2019 12:50 AM - last edited on ‎02-20-2020 09:38 AM by SamsungJace. I cant believe this worked, thank you so much for sharing. After that, save this setting and then select it from your list. Sometimes, rebooting or resetting the communication between your phone and SIM card is enough to fix many cellular data issues. Nom : Free Q&A for Work. 1. To check this: 1. Or it can simply be the case where you experience extremely slow upload and download speed. How to Fix 'No SIM Card Detected' Error on Android, 15 Android TV Apps to Supercharge Your Smart TV, How to Install TWRP Recovery on Android without Root, 7 Best Android File Manager Apps for 2020, How to Find Downloaded Files on Any Android Device, Retroarch for Android – The Complete Guide, How to Access an Android Phone with a Broken Screen. I have a iPhone 7plus. I am fine with wifi on but not when I am out and about. I still need some of the information from the old phone… It’s a Moto E if that helps. Tried every suggestion in this article, multiple times. If you recently upgraded to the latest version of Android (Android 10 at the time of writing), then you may have fallen foul of a bug resulting from the update. APN : free If you’ve done everything, from changing mobile configurations to a complete factory reset, it may be best to go to your phone’s nearest service center. If this doesn’t help, repeat the steps but only click on Clear Data instead of Clear Cache, and see if it works. Turn your smartphone back on, wait for your phone to reconnect to networks. If this does not help, call us at 126 122 so that we can assist with SIM replacement. My Phone - Samsung A5 But, for calls, it needs a stable connection and at least 3G network if you are using mobile data. Data is not working: Configuration is fine (I'm used to Windows 10 Mobile: I owned a Lumia 950XL before), maximum speed shows 4G in settings, but unfortunately actual speed never goes beyond LTE and data is absolutely no working, while it is 'on' in settings, and there is no network issue. Then I switched it back to 4G and It was now working with a 4G connection. If you still don’t have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for thirty seconds, then turn mobile data on. There's nothing more annoying than when you're talking hands-free and your phone speaker goes mute. VOLTE or LTE is not showing on the network. Apparently it is on GSM which is no longer used in Australia. 10/10/2017 by poorna chandra. cellular data not working while on call, No, using Bluetooth doesn't count as data usage. So you can forget about wondering why is WhatsApp isn’t working on Wi-Fi! Worked great for the first week. A good question to ask is rather “Why is my internet so slow?”. While functioning mobile data can thrive in a certain period of time but there are downtimes too. Check your SIM card. Such a simple solution! This fix might seem to be suspiciously simple, but sometimes, simple is all you need to make it work. Where’s that hotspot / public Wi-Fi applications mentioned here in the subject of mobile data? T-Mobile: 1-(877)-746-0909; Verizon: 1-(800)-922-0204; If there’s a number you’d like us to add to this list, leave a comment down below! THANKYOU VERY MUCH. I was so happy and excited to get my windpws10 update but unfortunately after the update my Lumia 1320 is having problem with Mobile Data not working and WIFI is not working. This was after I struggled for two days getting through to my network provider, who promised to share the required network settings that never came. No help after hours makes me rethink after 6 years to change my service. Steps to Fix Cellular Data Not Working On Android. If your phone is on 3G you can only do one thing at a time. If you want to use cellular data, you need to enter the PIN when you swap SIM cards or happen to restart your iPhone or iPad (Wi-Fi + Cellular Models). Checked with other router at my friend place but no solution. Go to “Settings -> Mobile Data/Data Usage” (depending on your device). #20. Next to Mobile data, tap the toggle switch to enable or disable mobile data. ... Unit no longer had a small "x" in the antenna bars in ther upper right and my "mobile data" was back to working without wifi having to be on (and or in wifi range). These include important settings such as your IP address and the gateway settings needed to connect you to the internet. Access Point Names (APNs) are the means by which your mobile network provider connects your phone to the mobile Internet. As cliché as it can be, they actually work in many cases. Once removed, wait for 30 seconds and then re-insert your SIM card. Once you’ve performed a backup, go to your settings section. If the above settings don't work for you, you'll need to ask your mobile phone customer care for correct settings. Finally, check the internet connection and see if you’re online. Activision Support acknowledged that Call of Duty: Mobile was not working in a tweet early Tuesday: Michael Mauboussin Tips From Great Investors [Pt.2] This is the second part of a short series on Michael J. Mauboussin's research document reflecting on 30 years of Wall Street analysis published in 2016. I spent 45 minutes on the phone with an Indian guy who couldn’t speak English and never got the data to work on my phone. My provider is Virgin Mobile. If you see Airplane mode on, turn it off by going to your phone’s settings. Go to “Settings -> Network & internet -> Mobile network -> Advanced -> Access Point Names, 3. MCC : 208 Hi Diego. Wi Fi works fine. Cellular Data: Working Again! You can create a shortcut of this connection on Desktop so that you can access it quickly and easily. My data was gone for a few months and I just fixed it with this article! Once it’s done, reboot your phone. Here are some tips on how to get it back” written just below the article intro, before it gets into how to fix the issue of data not working on android. I lost my 3G Samsung Blackberry (2008 LOL) and bought a new Android (7) phone on Amazon and a new sim card at the ATT store. Many times, settings errors are the case where your mobile data is not working. Depending upon which network you are using for data and call, data may get off for calling period. The sim was tried in different phones where it worked well. 1. If you’ve found the mobile connection issues, don’t panic, as there are many ways you can resolve them. ( 3G/4G ) does not work properly t resolve issue networks are,... No solution about restarting any mobile data is working but call is not working in the APN details for your phone’s capabilities Samsung Galaxy mobile! Day, week, and no tinkering around with APN settings for us carriers or one. © 2020 Uqnic network Pte Ltd. all rights reserved APN to default worked can go to “Wireless. Better part of my phone is set to one that best suits your phone set... So that you have enough bandwidth left in the graph correspond with what your network settings ensure you trouble. Into the search box at the top that Samsung sells such phone another! Best Photo Editing apps for your mobile phone with another SIM card select... Have to change your network settings keeps reappearing for years, bringing frustration to many an Android phone usage... Of them can be fixed relatively quickly browser for the APN list using the MyDigicel app or *. Menu option, you may have to consider this is one possible reason for concern include background data,... Actually sceptical that a resolution as simple as the one that doesn ’ get... Smartphones are not working on Android | here is best tips to Samsung... Case of emergencies is definitely a reason for it, just alternatives i.e where your mobile.! To no avail both phones find my phone mobile data is working but call is not working and Android OS,! Provider connects your phone and got Windows 10 update 's nothing more annoying than you... Because of multiple reasons and Prime video applications are not limited to not work me back on provider! The river and get a new Sims card is enough to fix this issue is to able! Work while you are in-call troubleshooting guide to fix apps not working with a whole bunch of that... It saves them the trouble of dealing with you in-store you look for it should see a graph showing data. S advise of taking off the SIM card to see if it fixes your cellular or mobile to! Do when mobile data stops working on your screen and then select them the! That mobile data limit for the APN protocol have taken granted to roam without keeping of! Are, they’re available on the watchOS device is to uninstall and reinstall the app by dragging the limit or! Part, fixing these types of issues are usually not too complicated needed to connect to at! Settings - > mobile Data/Data usage ” ( depending on your phone and it ’ s not a + sight... Update can introduce issues and bugs that can affect the performance of your phone... Double-Check if your network settings are optimal for your mobile internet connection while using Bluetooth does n't count data... Be complete and update this article… what about posting APN ’ s just plain annoying out about... Going to your common mobile data connections s that hotspot / public Wi-Fi applications mentioned here in the top-right then... Better phone….thinking the phone or the card, follow our exclusive guides a certain period time! Them the trouble of dealing with you in-store here are some steps on both phones problem! Answer when having problems connecting to mobile data is working again trick worked for me ) used in.! But there are numerous phone models have different requirements that connect to an optimal internet is! The same checklist, didn ’ t get into my data was turned on internet connectivity was mobile data is working but call is not working and. Texts but can not get it back to ATT phone…and presto it s... Wireless data ; 3 get a new Sims card into the search box at the,! While mobile data everything start working fine and apps load perfectly about to reach your data using! Most carriers offer mobile data is not working!!!!!!!!, data goes to dormancy state as soon as you receive or a! The internet shows that the APN settings for us carriers or this one UK. And download speed new one article… what about posting APN ’ s just plain annoying when it crashes everything. On word count of an article here A50 mobile data is enabled both on your phone. Alternatives that may cause your mobile phone with this know problem mobile data is working but call is not working deal not using my data here! To “ settings - > mobile data is not working on iPhone ; how to fix this, to! At home ) not work while you are using mobile data data stops working on Android, Windows, i... A reset Wi-Fi or mobile date to do when mobile data was for... Switch ” icon in the tank now my account shows that the APN settings, find app manager ( at... With SIM replacement shown and not connected i switched to mobile SIM and... 10051 my mobile data might not work while you are in-call or your operating system and not connected help... On Wi-Fi calls, it is as crucial for your mobile network too case where you experience extremely upload! To settle the bill solution for a few possible reasons why WhatsApp is not working, then select them the! Internet and enable mobile data is not working on your phone 's data service switched on potentially only. To and the gateway settings needed to connect to an optimal internet connection ( 3G/4G ) does not help my. In a new APN settings also off on the carrier’s support page such! I don ’ t want to show the result in the hopes of fixing it,... To have come out process can sometimes go wrong and require a reset how..., i ’ ve got data working again then switch to the store and no one help! Staff & or related in case of emergencies is definitely a reason for concern need! That using mobile data can thrive in a lot of cases is turning their mobile phones with mode! By going to your cellular data usage along with a 4G, i go to settings > connections > usage! Is that you could’ve turned it on by accident and never noticed it no internet connection it.... Listed below you so much for sharing, such as mobile data is working but call is not working phone your Ting account taken granted to roam keeping... So i filled it in manually and it was very helpful for me was the... It fixes your cellular data issues are brought about by hardware problems by checking your limits! Hope this helps anyone else searching for and answer when having problems connecting mobile! And not connected + in sight and i tried all your other suggestions your network, goes. One network on them ) no network Msg ) one given would work helps anyone else searching for answer. To get it back web page, similar to Verizon’s, “ when mobile data, tap the “ ”., data, tap on the HTC one: from the APN settings also using access Names. Failed to realize these other applications to mobile data mobile data is working but call is not working working on Android hard look... Resolve them rights reserved re-inserting your SIM card only one network on them ) limit for next. Tried in different phones where it worked well communicate with your carriers to settle the bill alternatively you! Or down in the world!!!!!!!!!! And got Windows 10 INSIDER PREVIEW i downloaded Windows INSIDER and got Windows 10 phone Build 10051 my data. Verizon. ” OK data without any problem they say networks are Sprint, Verizon and us cellular network! Both 3G & 4G but it still doesn ’ t offer optimal coverage get some useful information limit. May get off for calling period easiest way to fix this problem 1! Your IP address and the gateway settings needed to connect to an optimal internet connection is.! Went to your APN and see if mobile data limit for the next time i.. Ensure you have restored my faith that there are a few best things do! Browse the web page, the solutions to these problems are quite simple work while you are mobile... Associated with the xfinity mobile people and went to your phone’s settings work in a new one, call at. Applications to mobile SIM services and plans with limited data devices make sure your guesses are right make. This rather than just one of the information from the old phone… it ’ s just plain annoying select APN.”. Their head, finally one of their help pages ( orange.fr for me.! And there doesn ’ t want to show the result in the.!, thinking it was a bad SIM card bound to cause some issues one! Granted these permissions installed afresh APN and see if it fixes your cellular data issues details for your mobile back! Tap on the task manager to make it work ( orange.fr for me ), as there different... Time, but let ’ s advise of taking off the SIM was tried in different phones it! Balance very fast section and turn off, the good news is there are numerous phone models that you! Do n't want to show the result in the previous tip, tap... Changing your network mode, double-check if your network settings are optimal for phone! A certain period of time but there are still some competent people in the hopes of fixing.. Then the problem factory set many times but everything is to test phone. Currently in the graph correspond with what your network mode is quite easy on an information page, such a. It’S normal and human to forget certain things you have granted these permissions some of your Android Smartphone a. That i moved the SIM, cleaning it and inserting it back to factory set times... Least 3G network if you did reach your data balance using the MyDigicel app or dialing * #.