Submit your complaints here.

Share with us if we have not met your expectations. Your complaint is important to us and we will strive to resolve the issue.

 

Following are the steps in submitting your feedback or complaints to us:

A.   Submitting a Complaint

 

Aside from the e-form above, you can also lodge your complaint via e-mail or letter to the following details:
 
Quality Management Department (QMD), Malaysian Industrial Development Finance Berhad,

Level 17, Menara MIDF, 82, Jalan Raja Chulan, 50200 Kuala Lumpur

E-mail: qmu@midf.com.my

Fax: 03-2173 8499

 

Alternatively, if you require any assistance on your complaint and wish to speak to our officer at QMD, you may call us at:

 

Telephone: 03-2173 8803/8804/8805

Head, Quality Management Department: Dr. Anbananthan A/L Rathnam

Operation Hours: Monday to Friday, 9 am – 5 pm, except public holidays

 

Your complaint will be acknowledged within three (3) working days. Each complaint will be referred to the respective unit and investigation will commence immediately. We shall reply to you the decision within fourteen (14) days from the date of receipt. If the complaint requires more time for investigation, we will notify you for an extension of time. We shall inform you of our resolution on the complaint within thirty (30) days from the date of receipt. If a decision could not be made within the above timeframe, we will provide progress updates on a monthly basis. Applicable only for MIDF Amanah Investment Bank Berhad: Any complaints received must be resolved not later than ninety (90) days from the date of receipt, failing which you have the right to refer your complaint to Securities Industry Dispute Resolution Centre (SIDREC). 

B.  Resolution Satisfaction

 

If your complaint is not resolved satisfactorily by us, you may escalate your complaint either to: 

 

1. Customer Contact Centre (BNMTELELINK), Bank Negara Malaysia 

 

Tel: 1300-88-5465 (1-300-88-LINK)

Overseas: +603-2174 1717

Operating Hours: 9am – 5pm, Monday to Friday, except public holidays

Web: telelink.bnm.gov.my

 

Bank Negara Malaysia,

Peti Surat 10922, 

50929 Kuala Lumpur

 

2. Ombudsman for Financial Services

 

Tel: 03-2272 2811

Fax: 03-2272 1577

Email: enquiry@fmb.gov.my

 

Ombudsman for Financial Services

Level 14, Main Block,

Menara Takaful Malaysia,

No. 4, Jalan Sultan Ismail,

50000 Kuala Lumpur 

 

3. Securities Commission Malaysia

 

Tel: 03-6204 8000

Fax: 03-6201 1818

Email: cau@seccom.com.my

 

3, Persiaran Bukit Kiara,

Bukit Damansara,

50490 Kuala Lumpur

 

4. Securities Industry Dispute Resolution Centre (SIDREC)

 

Tel: 03-2282 2280

Fax: 03-2282 3855

Email: info@sidrec.com.my

 

Unit A-9-1, Level 9, Tower A,

Menara UOA Bangsar,

No. 5, Jalan Bangsar Utama 1,

59000 Kuala Lumpur